Smart Series Return & Exchange policy

What is our product guarantee?

We stand fully behind our products. However, if you are not satisfied, for any reason, please contact us on the Persil & Comfort Careline: UK: 0800 776644 or visit our websites at www.persil.com or www.comfortworld.co.uk.

Please include your order number and a brief description of the issue.

Under UK consumer law, you are entitled to a refund, replacement or other remedies in certain circumstances, including where products are:

• faulty,
• not as described, or
• not fit for purpose.

 

How do I cancel an order?

Your right to dissolve an agreement for the sale of products, entered into through this Site, can be exercised under the following conditions:

• You must notify us by e-mail or letter within 14 days after you have received the parcel containing the products, stating that you wish to exercise this right; · After having sent the notification, you must without undue delay and in any event no later than 14 days, return, at your cost, the parcel to the address as indicated by us in the instructions you have received from us by e-mail after your notification is processed;
• After we have received the cancellation notice, we will issue a refund within 14 days of the purchase date, including standard postage costs and excluding any applicable taxes and duties other than VAT.

 

How do I file a complaint?

If you have a complaint about a product or service, please contact us on the Persil & Comfort Careline: UK: 0800 776644.